Returns & Warranties
What happens to your rights when a seller stops trading
When a business fails, guarantees, credits and pending orders all move into a different system with a very different set of…
Returns & Warranties
What you are owed after you have paid, and how to actually get it.
21 articles · updated August 11, 2026 · page 2 of 2
Returns & Warranties
Sending it back has a cost and somebody has decided who pays
Return postage, collection charges and restocking terms are set by policy, and they change the real price of a purchase you might…
Returns & Warranties
A fault and a change of mind are two different claims
Mixing up the two is the most common reason a return conversation goes badly, because they follow entirely separate routes.
Returns & Warranties
Downloads, codes and the moment changing your mind stops being possible
Digital purchases behave differently from physical ones, and the point at which a return stops being available arrives much earlier.
Returns & Warranties
Made to order narrows what you can ask for afterwards
Custom and personalised goods sit outside most change-of-mind protections, which makes the specification the moment that matters.
Returns & Warranties
Does the cover follow the item or the buyer?
Guarantees and extended plans differ in whether they survive a change of owner, and the answer decides what a used item is worth.
Returns & Warranties
A sticker saying warranty void is a claim, not a law
Conditions attached to a guarantee are contractual terms, and whether they survive contact with consumer law depends on where you…
Returns & Warranties
Buying from a person is not the same as buying from a business
Consumer protections are generally built around a trader on the other side of the transaction, and a private seller is not one.
Returns & Warranties
Store credit is a remedy that keeps your money on the premises
A voucher settles the complaint and retains the sale at the same time, which is why it is offered so much more readily than cash.