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Shopping Tactics

Get The Installation Quoted Separately From The Item

Bundled supply-and-fit prices make comparison impossible, because two quotes can differ on the product, on the labour, or on work one of them left out.

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Quotes for fitted goods usually arrive as a single figure covering product and labour. That presentation makes competing quotes almost impossible to compare, and separating the two restores the comparison.

One number can hide three variables

A supply-and-fit price contains a product, an amount of labour and a set of assumptions about what the job involves. Two quotes can differ on any of the three.

Without the split, a lower total might mean a cheaper product, a faster fitter or a smaller scope. Those have completely different implications.

Asking for the product and labour separately usually reveals immediately which of the three explains the difference.

Products can then be priced independently

Once the exact model is named, its price is checkable. A supplier's product margin becomes visible, and so does whether the specification actually matches between quotes.

This often uncovers that two quotes are for different items, sometimes different tiers of the same range, which alone can account for a large gap.

It also allows a considered decision to accept a higher product margin in exchange for a fitter you would rather use.

Scope is where the real differences hide

Preparation, removal and disposal of the old item, making good afterwards, adjustments to existing services and any parts needed to connect things are the items that get omitted.

An omitted item does not disappear; it reappears as a variation once work has started, when there is no longer competitive pressure on its price.

Listing the scope explicitly, and asking each quoting party to confirm each line, is what makes three quotes comparable rather than merely three.

Supplying your own goods shifts responsibility

Buying the product yourself and hiring labour separately can be cheaper, and it moves the risk. If the item is faulty or wrong, the fitter's time is still payable.

Many fitters decline customer-supplied goods for exactly that reason, or price the risk into their labour rate.

Where one business supplies and installs, a fault has one owner, and that clarity is a substantial part of what the bundled price buys.

Getting the split in writing

A quote broken into product, labour, materials and disposal is straightforward for any established business to produce, and reluctance to produce one is itself informative.

The document also becomes the reference if the job changes, since a variation can be priced against a line rather than argued about against a total.

None of this requires haggling. It only requires asking for the same information in the same shape from everyone quoting.

Quoting parties generally prefer it too, since a defined scope protects them from arguments about work they never intended to include.

Questions readers ask

Is a trade-in worth less than selling privately?

Usually, because the business takes on refurbishment, warranty and risk that you would otherwise carry. Whether the gap is worth the work depends on the size of it.

Why will a seller not quote the two prices separately?

Sometimes a manufacturer promotion requires the trade-in to exist. Often it is because a generous-sounding trade-in figure is easier to offer than a keener price on the new item.

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Bhavesh Ranka
Editor, Deals Ka Baap

Bhavesh edits Deals Ka Baap and keeps a spreadsheet of prices going back four years.

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